Return and Cancellation

Return and Cancellation

If you wish to return a product please contact us and notify us promptly by the following means:

Telephone on 0844 836 1481; (If you notify us by telephone we will require you to confirm your request by mail or email).

or by

Email at shop@theAA.com; or by post

AA Shop Online Team

AA Media Limited

14^th Floor, Fanum House

Basing View

Basingstoke

RG21 4EA

Depending on the product to be returned we will advise you of the course of action to be taken. Please provide us with all details of your order including your name, the order number, products to be returned and the original delivery address.

In all circumstances, the returned product must be accompanied by a copy of the original delivery note or receipt.

Returning faulty or incorrectly supplied items:

In addition to your right to cancel the contract described below, we will accept returns if:

(a) The product was damaged or faulty: we will arrange for a returns label to be sent to you or for the manufacturer to collect the item. Refunds or exchanges will only be given once the product is confirmed as faulty. Once the product has been confirmed as faulty by the AA we will either replace the product or provide a refund; please inform us which option you prefer. If you require a replacement, we will wait for the damaged / faulty product to be returned before despatching a new product.

(b) The product was incorrectly supplied: If we made a mistake and sent you the incorrect product, we will arrange for a returns label or for collection by the manufacturer. On receipt by us of the returned product we will give you a full refund (including postage costs if you incurred them); or

You are entitled to return them under applicable law.

Under these circumstances full refunds shall be made within thirty days following the date of receipt by us of your notice of your desire to return the product.

You must take reasonable care of the goods and packaging whilst they are in your possession to ensure that so as far as practicable they are returned in ‘as new’ ‘as delivered’ condition, suitable for resale.

Cancellation of unwanted items:

For products ordered via telephone, text, mail order or via our website, if you are a consumer (not a business) you are entitled at your discretion  to cancel the contract for the supply of the products ordered  provided that you notify us within the period of 7  days that follow the day of delivery. We will refund the full price of the products including any initial delivery costs as soon as possible following your notice of cancellation, no later than within 30 days. Please note that non-standard delivery charges added at the time of your order cannot be refunded.

To cancel your contract you must contact us by telephone (during normal working times on week days) or write to us via post or email giving us notice of your wish to cancel. If you phone us, you must also confirm your notice in written form by post, fax or email.

(i)                  You must take reasonable care of the goods and packaging whilst they are in your possession to ensure that so as far as practicable they are returned in ‘as new’ ‘as delivered’ condition, suitable for resale.

(ii)                Unless otherwise directed, you shall arrange to return the products and you shall be responsible for the cost of return delivery.

(iii)               Products must be returned promptly and we recommend that you obtain a certificate of posting when you return the products. These are available free at the post office or via most parcel carriers.

(iv)              The returned product must be accompanied by a copy of the original delivery note or receipt.